Terms of Service.

Ordvel features a proprietary, tier-based bargaining engine designed to make commerce interactive while protecting the commercial viability for our sellers. This system is dynamic and governed by sophisticated logic:

AI-Assisted Bargaining: Where enabled, our AI Assistant evaluates buyer offers against historical data, "Lowest Price" thresholds set by sellers, and previous successful negotiations. This ensures a fair market price is reached instantly without manual intervention.

Ordvel Mall is not an "open-list" platform. Every seller undergoes a multi-tier Know Your Customer (KYC) verification process, including government-issued ID checks and physical location verification.

The Centralized Hub Model: Ordvel operates on a specialized warehousing logic. Unlike other platforms where sellers ship directly to you, Ordvel is the sole logistics provider. This means sellers must move their inventory to an Ordvel Warehouse where it is stored in a temperature-controlled, secure environment.

This centralized storage is what enables our hyper-fast order processing. When you place an order, the item is already in our hands, ready to be dispatched within minutes of your payment confirmation.

The transition from a digital listing to a live product is rigorous. We call this the "Physical Validation Loop":

If a product fails our physical QA (e.g., incorrect specifications, damaged packaging), it is rejected and returned to the seller. We do not compromise on the physical reality of the goods we deliver.

To maintain absolute control over the customer experience, Ordvel handles 100% of deliveries. Sellers are strictly prohibited from delivering items independently.

Our system uses advanced Zone-Based Logic to calculate delivery fees and estimated arrival times. These calculations are performed in real-time based on the item's current warehouse location and your specific delivery coordinates. While we strive for exact timelines, they remain estimates driven by local logistics conditions.

Ordvel Mall supports multi-channel payment flows to ensure convenience and security across regions:

• Ordvel Pay (Wallet): Paystack settles orders directly to sellers; Ordvel Pay keeps the internal marketplace transaction records and account balances behind every order.
• Third-Party Processors: Integration with Paystack for card and bank-based transactions.
• Cash on Delivery (COD): strictly restricted based on the user's verified location and proximity to relevant delivery zones. COD is a privilege, not a guarantee.

Commission Logic: Our platform commission is deducted per item before your payout is calculated. What you see quoted as your net payout is what actually reaches your settlement account.

Seller Payouts: Sellers are paid the instant a buyer's payment is confirmed, not after delivery. Ordvel Mall controls fulfillment end-to-end, so there is no need to hold your funds while the order is in transit. Paystack settles that payment directly to your verified bank or Mobile Money account, and Ordvel Pay reflects it in your internal marketplace transaction records and account balances.

Refunds are granted in specific scenarios where our standards have not been met: if a product is damaged, does not match the verified description, or fails to be delivered within reasonable parameters.

How a refund affects an already-paid seller: the buyer is refunded immediately, regardless of whether the seller has already been paid out for that sale. If they have, we do not touch their existing wallet balance, the refunded amount is instead deducted from the seller's next settlement before the remainder pays out, and the seller is notified when this happens. If a seller's next sale isn't large enough to cover it, the remaining balance simply carries forward to the sale after that.

Ordvel Pay is an internal wallet system designed to facilitate seamless transactions. It is not a bank account and does not accrue interest. Users are responsible for maintaining the security of their account access. Ordvel Mall is not liable for losses resulting from unauthorized access due to user negligence.

Balance in Ordvel Pay is not cash or withdrawable money. It represents bonus funds redeemed from coins and can only be used as store credit when making a purchase on the marketplace.

Wallet top-ups are not available. You cannot add cash to your Ordvel Pay balance by card, bank transfer, or Mobile Money. Wallet balances are created from completed sales, coin redemption rewards, or funds sent to you by another user. These bonus balances cannot be withdrawn to a bank or mobile wallet and are intended for product checkout only.

To maintain the financial integrity of the marketplace, Ordvel enforces strict Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols. All sellers and high-volume buyers must complete tier-based verification.

Verified payout destinations: before a bank or Mobile Money account can receive automatic payouts, we confirm you actually control it. A bank account is verified by matching the account name against your identity, and a Mobile Money number is verified with a one-time SMS code you must enter. This sits alongside, not instead of, your account-level KYC tier.

Ordvel Mall reserves the right to freeze funds or suspend accounts that exhibit patterns indicative of fraud, money laundering, or other illegal activities until a full compliance review is completed.

While our Physical QA Pipeline prevents most issues, disputes are handled through a centralized mediation process. Ordvel Mall acts as the final arbiter in all marketplace disputes.